Returns & Exchanges
At OTTY Sleep, we want you to rest easy knowing that if your purchase isn't the perfect fit, you can return it within our 100-night trial period for a full refund. We strive to make the return process as seamless as your sleep experience by offering dedicated support and hassle-free collections.
Initiate Your Request
Contact our customer support team via the online portal or email with your order number and reason for return to begin the process.
Prepare the Item
Ensure the product is in a clean, hygienic condition; for mattresses, there is no need to re-box them as our couriers handle the heavy lifting.
Schedule Collection
Our specialized logistics partner will contact you to arrange a convenient date and time window to collect the item directly from your home.
Receive Your Refund
Once the item is inspected at our facility, we will process your full refund back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing